Armand G. Tanoh

9325 Chadburn Pl.              armand.tanoh@yahoo.com                                                                 

Gaithersburg, MD 20886   240-483-9007

 

Goals

 

To Leverage both my versatile technical skills set along with my strong customer relationship building experience in an IT, Customer Technical support or telecom opportunity to contribute to the growth of my organization.

 

Profile

 

Ambitious, Driven, result-oriented and focused on achieving goals through strong problem solving skills, interpersonal and great work ethic.

 

Areas of expertise:

·   Bilingual: French/English

·   Installation and Troubleshooting :Computers , Printers, IP and digital and analog phone stations and telephony Network), Audio (Amplifier, Microphone) and Video ( Smart Tv, lcd, apple TV) and Video conferencing equipments (Cisco Polycom).

·   Wireless: (802.11a/b/g/n) (4GLTE/3G) antennas, Cradle point and Cisco wireless access point installation, configuration and Troubleshooting.

·   Hardware:  CISCO router and switches IAD, SPIAD installation ,Server rack-stack, Point of sale installation and configuration

·   Broadband: DSL; Broadband cable; Ethernet First Mile; MPLS, T1 , POTS .

·   Cabling: Patch cabling, Cat6, Outside Plant , RG6 cable termination, Cable/Satellite TV(Swim technology.

·   IP Telephony: Avaya and Cisco switches, Avaya Digital, ISDN

·   Computer/Network Break-fix : Desktop, Laptop, printers.

·   Network (TCP/IP, FTP, SSH,TELNET, MPLS, BGP, VPN,  , WAN, LAN, Wireless)

·   Application: Putty, Filezilla, Office ,Telnet, : Microsoft SharePoint, TFTP, Teamviewer, InssiDer

·   Inventory management

·   Customer Relationship.

·   Training, Coaching and Supervision.

 

Environments:

·   Application: MS SharePoint, MS Outlook, Word, Excel.  Power point, SIEBEL, IFAS, Traffic DOT, Filezilla (FTP),CITRIX, SQL.

·   Operating Systems: Windows XP/VISTA/7,8, Mac OSX

 

Education

 

University of Maryland University College               Adelphi, MD

Bachelor of Science                            in Progress

Major:  Information Technology

Relevant Coursework: OSI model ,TCP/IP  protocol suite, EIGRP,OSPF,RIP Windows 7 environment, OSI model; VoIP, TCP/IP; Network protocols, UNIX/LINUX, Windows active directory, Windows server 2008 administration. CISCO routing and switching.VPN, RADIUS/TACACS servers; PKI infrastructure; VMware and Virtualization. Network access control configuration. Network security; RAID, SAN, NAS.

University of the District of Columbia                                                                                       Washington ,DC

Associate Degree                                                                                                                              5/2008 Major: Computer Science Relevant Coursework: C++ objects oriented programming. Cisco Interconnecting devices.   ESAM College of Industrial Technology                                                                               Abidjan, Ivory Coast Associate Degree                                                                                                                              04/2003 Major: Computer Engineering Relevant coursework: Automatism, Assembly language programming, Computer Hardware and network build and maintenance. Lycee de Bingerville High school                                                                                          Abidjan, Ivory Coast French Baccalaureate(High school Diploma)                                                                              07/2000   Professional certification: OSHA, BICSI-ITS Level 2-copper, ComptiA A+ ; SBCA, CCNA(in progress)

Professional Experience

 

Nomad Digital(Full time)                                                                                                                  Rockville, MD

Wireless  Field Engineer                                                                                                    03/2015-Present                                                            

·   Install and troubleshoot Cisco wireless access point and other wifi equipment (CCU, Cellular Roof Antennas, dialpod, ICL antenna ) on Amtrak fleet trains.

·   Perform device configuration and firmware upgrade via script, CLI and VPN(Putty, Linux)

·   Diagnose and repair both wireless and physical trouble related on access point (internet connectivity, mesh down,  power issues, RF radio, CCU modem, WAN and SIM card issues cat5 cable )

·   Conduct monthly benchmark and quality assurance performance assessment on train cars ride along on the  east corridor.

·   Perform weekly Acela trains wireless access points and CCU preventive maintenance via checklist(cable termination, equipment attachment and mounting, ssid broadcast, network speed, AP meshing.

·   Update trouble ticket via Footprint application and monitor recurrent troubles.

·   Tools used(Putty, TFTP, Scripting, Cisco and Linux CLI, InssiDER, Winscp, Epiphan Capture Tools, Modem Testers)

 

DCnet OCTO (Contract)Washington DC

Voice/Wireless Engineer         07/2013 -01/2015

·   Install, repair and maintain  all DC government agencies telecom infrastructure

·   Install, Troubleshoot and maintain Lucent ,Cisco and Avaya ip telephony switches( Cisco, Avaya and ISDN) , IP and digital phone stations, line addition, removal and stations upgrade.

·   Solidly understand and apply BICSI and ANSI/TIA/EIA 568-A, 569-A, 570-A cat5e/6 wiring standard.

·   Apply BICSI termination methods and tools needed to complete infrastructure installation with cat5e/6 rated twisted-pair (UTP, ScTP, STP-A)

·   Use thorough Knowledge of telecommunications infrastructure along with analog/digital signals, copper cable, optical fiber, cable bandwidth MHz vs. Mbps, digital signaling to troubleshoot and isolate issues

·   Identification of potential PE device locations.

·    Perform equipment testing, and troubleshooting associated with any hardware, software

·   Perform equipment testing, and troubleshooting associated with programming malfunctions within the Video conferencing.

·   Familiarity with all types of AV equipment and control systems including( cisco video phone 8547, polycom )

·   Knowledge of audio & video production tools such as laptops, video switchers, professional grade video cameras, LCDs, microphones, & related component

·   Experience in setup, configuration, and troubleshooting to the network level on Cisco and Polycom

·   In-depth knowledge of legacy and state of the art multimedia systems and equipment used in VTC rooms, including video-conferencing

·   Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications

·   Draft Bill of Material - Determine/document equipment requirements with consideration for redundancy and other ancillary customer expectations.

·   Install and troubleshoot Cisco wap and Ruckus roof Wireless access point

·   Run ,Splice, install ,terminate and patch cat 5/6 cable in network rack according to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607 specification and utilise Erico, Hilti, Leviton Ortronics, Panduit, Avaya, Amp, Caddy, Cisco approved  equipment vendors materials.

 

Endeavor Network Solutions(contractor)                                                                              DC-MD-VA          

Telecom field engineer                                                                                                                   12/12 - 07/14

 

·   Planning, installing, configuring and troubleshooting network layer1/2/3 devices(Cat5/6, switches, routers)

·   Perform  network devices upgrade and entire LAN cutover(WAN optimization and Wifi boosting)

·   Installing and troubleshooting T1, MPLS, EFM ,POTS and DSL circuit for commercial customers.

·         Understand power meters, Ethernet, and testing copper drops with tools like fluke , sidekick analog and digital as well as power meters.

·   Solidly understands and adheres to BICSI TDMM, LAN, and Interworking Design Manual

·   Providing cross connect and circuit extension to customer cpe

·   Surveying site for new circuit installation.

·   Perform structure cabling installation and troubleshooting according to ANSI/TIA/EIA 568-A, 569-A, 570-A standard.

·   Conduct 3G/4G testing survey and signal reliability for wireless modem installation

·   Installing and configuring Cisco Routers, IAD’s(2435 FX8/16/24), EFM’s(Actelis), Cradlepoint(DBU) 3G/4G LTE WAN Routers, wireless access points and Cisco IP phones.

·   Decommissioning aged equipments.

·   Displaying professional attitude by building customer confidence and relationship.

Environment: Windows 7/ESP/Cable certifier/Putty.

 

 

ACS-XEROX(contract)                                                                                                                    Germantown, MD               

Traffic Enforcement Field engineer                      05/2012 – 10/2012

                                          

·   Following defined checklist for traffic enforcement systems pre- testing, pre-configuation and field installation and system integration.

·   Conducting site constructibility survey for traffic enforcement system installation.

·   Completing sites drawings after survey with google earth maps  for construction design team.

·   Conducting system preinstall electrical and telecom wiring quality assuarance and testing per National Electric Code and National Fire Protection Code .

·   Understand transmission characteristics of AC/DC to complete traffic system power supply installation.

·   Apply Bicsi copper splicing and termination methods and tools needed to complete infrastructure installation cat5e/6 rated twisted-pair (UTP, ScTP, STP-A) for system remote access and communication.

·   Performing system processing unit(DSP/MFM)firmware regular upgrade to prevent operation issues.

·   Installing and configuring system access points, cisco router, 4G LTE wireless backup modem antennas and coordinate with ISP service installation(Verizon-Comcast)

·   Testing and verifying all system devices tcp/ip  online status for local and remote access via secure VPN (Camera, NAS, ROUTER,MODEM) with headquarters.

·   Configuring system network settings(ipv4 , vpn access, NAC ,logon)

·   Utilizing wiring diagram and schematic to troubleshoot system and document findings in database with MS(Sharepoint)

·   Escalating installation issues to Tiers 3 engineering team for unresolved issues

·   Keeping engineering team updated on installation progress via sharepoint ,blackberry sms and MS outlook emails.

·   Conducting weekly installation briefing and debriefing on ongoing and upcoming projects.

·   Monitoring system health after installation completion via vpn and stay on-call for unexpected  technical issues.

·   Environments: Windows  7/ SharePoint Filezilla, Traffic Dot, SharePoint, JIRA, Office, Excel.

 

University of Maryland Medical System(contract)           Baltimore, MD             

EPIC Ambulatory EMR application Support Specialist                          09/2011-04/2012                        

·   Conducting application modules and I/O devices interface testing prior scheduled departments EPIC application go-live to ensure successful launch

·   Mentoring and providing go-live technical expertise to physicians and other healthcare personnel in using the application proficiently and efficiently.

·   Developing targeted training plan and assess user’s proficiency feedbacks through daily chart closing rate.

·   Monitoring Physicians out-patients consult time through chart closing report and adjust users training accordingly.

·   Providing user-focus training by role and specialties to increase proficiency.

·   Help Providers optimize their workflow with tips sheets and customable progress note tools in the application.

·   Troubleshooting, resolve and document in MS SharePoint all arising technical issues (application freeze, I/O devices issues, user logins and passwords and access credential validation) with the application  across departments

·   Escalating to tiers-2 builders command center when troubles cannot be resolved. 

Environments: Windows XP/Vista/7, MS SharePoint, MS Office, Citrix

 

DirectSat USA(permanent)              Beltville, MD             

Satellite Service Technician          5/2011-09/2011

·   Planning and installing and troubleshooting Basic,TripleSAT, HD KaKu, Swim HD and whole home DVR technology for residential and commercial customers.

·   Mitigating line of sight obstacles and applying AIM meter technique for maximum orbital polarized RF signal acquizition and optimization on Geostationary satellite both odd/even transponders.

·   Troubleshooting, replacing defective RG6 cable, termination and home network component.

·   Provide fine tuning of customer premise equipment and signal boost.

·   Running, Splicing , terminating and grounding RG-6 coaxial cable wires according to National Electric Code and National Fire Protection Code .

·   Configuring and testing receivers BASIC, DVR, HD DVR receivers for optimum HD viewing experience.

·   Educating customer on new service and providing top of the line customer service.

Environment: Windows CE Mobile/Siebel.

 

Contingent network  services(contract)      West Chester, OH

infrastructure installation technician     02/2011 – 05/2011

 

·   Installing , configuring and troubleshooting telecom and computers network equipments hardware, cat5/6 cable (point of sale ,PC, laptop,router, switch , servers, printers), network and telecom equipments.

·   CISCO Router(IAD),  SWITCHES(2960), Patch cabling installation and troubleshooting according to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607.

·   Perform desktop refresh and imaging.

·   Conducting audit on client network for performance including telecom/telephone equipments and T1 line(cabinet card swap)

·   Drawing report of activities at the end of day.

 

Verizon Connected Solutions(Permanent)     Ellicott City, MD                                 

Telecom field service technician                                                 6/2009 - 02/2011

·   Planning, installing and troubleshooting residential/commercial telephone service and DSL high speed internet service,(Nortel, Cisco, Avaya)

·   Testing, troubleshooting and repairing PTSN/POTS outside plants infrastructures ( cables, pedestals, aerial terminals )with Sidekick multi-meter and power meter.

·   Performing home and office building structure wiring from/to demarcation point or telephone system with Ortronics, Panduit, Amp, Caddy equipment and meet or exceed to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607 standards.

·   Install  telephone or high speed internet service from DSLAM,  aerial Pole or ground cross-connect cabinet and terminals)

·   Understand , power meter, ethernet,  and Copper testing with tools like fluke , sidekick analog and digital as well as power meters.

·   Run newly installed circuit testing to ensure service completeness and effectiveness before closing job ticket.

·   Observe and apply OSHA safety requirements

·   Ensures all installations and cabling meet Building Industry Consulting Service International (BICSI), National Electric Code and National Fire Protection Code.

·   Completing work orders through IFAS job ticket application.

·   Maintaining positive attitude toward customers with a clear explanation of the installation or troubleshooting process.

·   Building company image through professionalism, effective communication and customer relationship building.

Environment: Windows XP/ IFAS / MS Office/Outlook/Blackberry Instant messaging, Ethernet, tcp/ip, splicing, power meter,  Analog/Digital Sidekick meter, Fluke Tone and and Digital copper Tester, Ethernet,

 

 

TECHXTEL computers service(Permanent)Silver Spring, MD               

Computer support specialist               12/2007 – 06/2009

·   Installing, removing, troubleshooting and repairing clients’ desktop, laptops, point of sale and printers(HP, Xerox, Brothers…)

·   Performing on-call call computer, network and software troubleshooting and repair.

·   Providing remote desktop support to clients via telephone/helpdesk

·   Setting-up automatic software update schedule maintenance and data storage backup.

·   Applying security patches, system update and running computer routine maintenance.

·   Perform clients PC’s  and hard drive imaging, backup and recovery.

Environment: Windows XP/VISTA/7, Server 2003/2008, Siebel

 

COCA COLA enterprises(Permanent)Capitol Heights, MD             

Territory Account Manager 8/2005 – 9/2007

·   Managing assigned territory in DC metro area grocery stores day-to-day shelve inventory status.

·   Writing store restocking orders for route merchandisers.

·   Marking out of stock, Removing or rotating near expired items from shelves.

·   Reorganizing shelve racks according to store and corporate plan-o-gram.

·   Working with store management on front and end-cap display installs location and build.

·   Providing customers with product information and upcoming new products.

·   Environment: Windows XP, MS Office/PowerPoint/Excel.

 

EPSON electronics(Internship)               Washington, DC             

Technical support specialist4/2004–8/2005

·   Identifying customer need and recommending appropriate line of products.

·   Demonstrating Epson printers/scanner/digital camera to inquiring customers.

·   Providing technical support to customer on Epson product on shelve.

·   Cross-Selling and demonstrating Epson line of products.

·   Organizing schedule training session for store associates on Epson products.

·   Resetting and reprogramming printers and scanners actuators.

·   Setting-up front/end cap display and point of sale.

·   Displaying professionalism and high degree of customer service.

Additional Experience

 

·   Application: CISCO Call Manager, SIEBEL, IFAS, TrafficDOT, Filezilla (FTP),CITRIX, SQL.

·   Operating Systems: Windows XP/VISTA/7, Mac OSX and Windows server 2008.

·   Microsoft Office suite, Power point, Access, SharePoint.

·   ANALOG/DIGITAL/IP-PBX, VoIP, SIP TRUNKING, SIP Gateways.

·   XML, HTML,  C++, Turbo Pascal, Assembly language. Adobe Photoshop CS, Adobe Illustrator and in design.

 

 

Professional References

Arthur Keith(Manger-DCnet): 202-715-3777

Bomono  Emessiene(Manager-Xerox):240-578-0749

Ishamel Bah(Manager-Directsat USA): 240-286-9196

Emmanuel Dietzike(Supervisor-UMMS):443-597-3376